There is no question that the iPhone has revolutionized the smart phone market. With the recent release of the 3G, Apple has managed to create one of the most pleasurable experiences for users of any electronic device while being responsive to issues from users re: the first generation iPhone (at least re: GPS). However, I’m still astounded that Apple has yet to offer one of the most important features that BlackBerry users have taken for granted for years: copy – or cut – and paste when editing email or other documents on the handheld.
The positive buzz continues for Apple as a new study by m:metrics shows that iPhone users are significantly more likely to use every type of media on their phones when compared to other “smart phone” users. This includes watching mobile TV/video, accessing social networking sites (e.g., Facebook), and performing a search or viewing news/other Web content. And, iPhone users are more than 3 times as likely to use their phone to listen to music when compared to other smart phone users.
While this should generally be no surprise to anyone on the planet that has read about, heard about, seen, or used Apple’s “must have” appliance, it does raise some interesting questions that aren’t really answered by the press release (competitors take note).
The author of the press release casually passes over the contribution of “the attributes of the device itself” and emphasizes AT&T’s unlimited data plan as a key contributer to the increased use of media content …
“While the demographics of iPhone users are very similar to all smartphone owners, the iPhone is outpacing other smartphones in driving mobile content consumption by a significant margin,” said Donovan. “In addition to the attributes of the device itself, another important factor to consider is the fact that all iPhones on AT&T are attached to an unlimited data plan. Our data shows that once the fear of surprise data charges is eliminated, mobile content consumption increases dramatically, regardless of device.”
While it makes sense that the unlimited data plan could contribute to increased use (who passes up the all you can eat buffet?), the recent New York Times article nor the press release really mention much about the interface or user experience other than the fact that widgets for Google Maps and YouTube seem to drive usage of those apps.
It would have been great to know more about the “why’s,” for example:
1) How much of iPhone’s media usage can be attributed to the user-interface itself? Not just the content widgets but the unique aspects of iPhone’s touch screen, screen size, etc.?
2) Conversely, is the lower incidence of usage by other smart phone users related to problems/issues with their phones’ interface?
3) How much of this usage is driven by self described “early adopters,” i.e., those who are predisposed to using rich media in the first place?
4) Is the iPhone driving usage or the other way around: what percentage of users are “first timers” – i.e., their iPhone usage is the first time they’ve used some of these media applications on a smart phone?
5) How much is attributable to users accessing content via WiFi vs. AT&T’s network (many users have complained about the slowness of AT&T’s network)?
6) And, importantly, do these numbers represent claimed usage or as m:metrics promises in its About section, “actual mobile content consumption?” (According to The New York Times the results are from a survey of more than 10,000 adults. Did the researchers sit over the shoulders of all 10,000 people to make sure they were using the applications claimed?) How much of claimed usage can be attributable to overstated usage? Look, if I shelled out $500 for a phone and someone asked me if I was using all the cool stuff that came with it I might be embarrased to admit that besides the music, I haven’t really gotten around to using all that other cool stuff.
Claimed usage or not, these are impressive numbers and represent a cold slap to Apple’s competitors. Now if they can just open up the phone to other wireless providers …
You can always listen to “Blender” (the Collective Soul album) but will the iPhone blend?:
Fun with iPhone’s SDK (just released in Feb):
Can you use it as a hot plate too?